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Warranty and Return Process

Innovative Return Policy
If a refund or exchange is requested for any reason other than the product being defective, a valid invoice must be presented within 7 days of purchase. Merchandise must be in good re-salable condition, in their original UNOPENED manufacturer’s packaging or there will be a 20% restocking fee charged. Merchandise accepted for return or exchange that has been opened by the consumer will require testing by our technical department to verify that it is in good working condition. The testing process could take up to 5 working days. Innovative Systems reserves the right to refuse any merchandise returned after 7 days, or if the merchandise is not in its original packaging with all components, manuals, disks etc. Opened software, toner cartridges, ink cartridges, and ribbons cannot be returned.

Innovative Systems will return all merchandise to the manufacturer or their agent on behalf of the customer in order to facilitate the manufacturer’s warranty. It is the customer’s responsibility to present a valid invoice with any merchandise requiring warranty repairs. Customers are therefore required to return merchandise in its original manufacturer’s packaging to prevent damage during shipping. Manufacturer’s will refuse to honour warranty for improperly packaged items, and the repair cost will have to be borne by the customer. Unfortunately, we have no control over the time repairs may take as they vary from vendor to vendor and may take anywhere from 4-12 weeks.

Software registration is the responsibility of the customer as all software products are licensed to the end user, NOT the reseller. We urge all customers to make sure that the software purchased will satisfy their needs as once the package is opened, we will be unable to accept it for exchange or refund if purchased in error. Please note that the software manufacturer provides ALL software technical support either by direct telephone access, BBS, fax or the Internet. Innovative Systems does not provide any support as software is sold “off the shelf”. Software vendors require that the end user contact them directly for all technical problems. It should also be noted that registration and technical support may require long distance telephone calls.

Innovative Systems may make product recommendations but cannot guarantee that any product will work with your computer system. Products may from time to time be marked with special offers from the manufacturer. These offers may not be valid in Jamaica, and is the responsibility of the customer to pursue. All decisions to purchase must be made by you the consumer after considering the above conditions.

It is our Company policy to verify the authenticity of all Managers’ cheques that are presented for tender. We will be unable to do so if the Bank is closed, and regret any inconvenience this may cause.

HP Ink Warranty Process
Be sure to confirm in-store that the ink/toner/printer on the invoice is /are correct. Opened ink cartridges/toners are NON-REFUNDABLE. For Warranty purposes please call HP TECHNICAL ASSISTANCE CENTRE AT 1 800-711-2884 or 1 800-799-3477